You can contact developers for support by create a
Necessary files for solving problems before/after playing MoonBD
Download to avoid runtime,d3d9.dll and other .dll errors.
You need the .NET6.0 to run our latest launcher.
Game Crash Troubleshooting
If Your Game Crashes and Having Any Problems Follow These Steps:
Clear Cache folder in root game folder.
Delete MoonBDO Corsair in Documents (this will reset all of your settings, you can save it to somewhere else or rename the folder).
Go to launcher settings and select your language again.
If you have font installed, remove it.
Go to launcher settings click on Check File Integrity. Let it check and update missing/corrupt files.
Do not put game or launcher in desktop or in C:/ Drive directly, create a folder and put launcher and game files inside there.
Create exceptions in your active antivirus programs for game folder.
Most of the time these steps will solve your issue if your issue is not resolved create .
Account Does Not Exist or Incorrect Password
As this may be obvious check your username and password in launcher re-enter in launcher and try again.
If does not work reset your password or change it if you can login to website.
If you cant login to website as well, go to in MoonBD website.
Couldn't connect to Update Servers
Either servers are in maintenance or your launcher might be old download latest launcher and extract inside game folder .
If problem continues, move game folder to somewhere else
Couldn't connect to Authentication Servers
This is most likely servers being offline/maintenance but it is possible you might have old version of launcher
Kernel Initialization Failed
This is mostly happens with systems with Windows 11 OS installed.
If you can't find it in settings contact developers.